Lejdborg Consulting

On giving effective feedback

Whenever you give feedback, your software consultant needs detailed information. What information is important varies in each case. I teach my clients a very simple framework that’s almost always effective.

How to write an efficient bug report

Whenever you encounter an issue, or become confused, while using the software – try and answer these three questions:

  1. What did you do?
  2. Then, what happened?
  3. What did you expect would happen?

Example:

I created a new user account, but forgot to enter my email address (What did you do?).
An error page occurred, referring to the error code ”fa431s” (Then, what happened?).
I expected the form to check my entries and tell me plainly that I had missed to enter an email address. (What did you expect would happen?).

Screenshots are more often than not of tremendous help, especially when the issue is a visual one.

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Hi, I'm Christoffer Lejdborg! I believe software has tremendous potential to transform your business in amazing ways, but people are too focused on the technology instead of the business case.

I've worked with companies such as BDO, Grant Thornton, Nobina Technology, Run My Security and Whenever.


christoffer@lejdborg.se
+46 70-218 17 24